Find out what assets are assigned to a requester without having to go to the requester profile
When requesters raise issues with devices that they use, knowing what assets are assigned to them will help agents quickly get all the context they need to resolve the issue. This extension to the requester info section lists all the assets assigned to the requester for quick reference.
1. Head over to the Admin tab in Freshservice.
2. Under the Helpdesk Productivity tab, click on the “Apps” icon and goto “Get more Apps”.
3. When you find Quick View Requester Assets app, simply click on the icon and hit install.
4. Enter your API key (you can find your API key under Profile).
5. Click on Install.
6. You can start using the app now.
Customers who have installed Quick View Requester Assets have also installed