This app retains the CC additions in the successive conversations for a ticket.
While replying to tickets, there might be a chance where the agent removes a person from the CC. Installing this app will retain the removed CC person(s) in the successive replies automatically.
1. Head over to the Admin tab in Freshservice.
2. Under the Helpdesk Productivity tab, click on the “Apps” icon and goto “Get more Apps”.
3. When you find Retain CC In Ticket Replies app, click on Install.
6. You can start using the app now.