Quickly initiate conversations with requesters and resolve tickets faster by integrating Skype with Freshservice.
Installing Skype for Business app will enable the IT teams to resolve tickets much faster by initiating conversations with the requesters. The integration will enable the following:
- Allows agents to communicate with requesters quickly and efficiently.
- IM, audio, and video sessions can be made from within a Freshservice ticket, providing instant remote support.
- IM conversations can be saved as ticket notes, allowing contextual information to remain accessible within the ticket.
Please click on the link below so you can be redirected to the solution article with detailed information on the installation process.