Splashtop Inc. delivers the best-in-class remote access, remote support, cross-screen productivity and collaboration experience. Splashtop SOS On-Prem, standing for Splashtop On-demand Support with on-premise deployment, is now integrated with Freshservice, to provide remote desktop connection with just a few clicks for a Freshservice technician to reach out to the end user, and faciliate remote support capability. It is a solution optimized for IT Support and Helpdesks looking for a fast and user-friendly remote support solution with high performance and robust security. Splashtop SOS On-Prem comes with the following key features: - Remote session can be initialized within the support ticket with a few clicks. - No installation of application or plugin is required for end users. - Full Splashtop features are supported in a remote session, e.g. file transfer, remote reboot, chat, multi-monitor, copy-and-paste, and etc. - Session logs, including file transfer logs, are automatically retrieved for auditing purpose when the support case is closed. - Remote sessions are fully encrypted. - A technician can connect to unlimited number of end users.

1. Install the app Splashtop SOS On-Prem from Marketplace. 2. Log in to your Splashtop Gateway to get an API key and insert to the key field. 3. Create the customized comments in Custom ticket comments to customer field. Use %%LINK%% as the placeholder for actual SOS download link. E.g. Please download and open SOS from %%LINK%%. 4. Click Install then you are ready to go! More info on how to set up and use Splashtop SOS On-Prem with Freshservice, please refer to the article below: https://support-splashtopenterprise.splashtop.com/hc/en-us/articles/900001714223-Integrate-Splashtop-On-Prem-with-Freshservice