Contact information from SugarCRM can be viewed in Freshservice.
Installing SugarCRM app with Freshservice will provide benefits such as:
- SugarCRM contact information including name, title, company, department, contact address, phone & mobile numbers can be accessed in the Freshservice ticket & contact pages.
- The search function is based on the email address and if there are multiple contacts with the same email address, all of them will be displayed as a list.
Please click on the link below so you can be redirected to the solution article with detailed information on the integration process.