This app helps keep requester fields and ticket fields in sync.
Consider a scenario where a ticket is raised by a requester and there is a need to auto-populate certain fields of the ticket with values from the requester information. The app serves this purpose and ensures the ticket fields are auto-populated with values from the requester based on the configurations made on the installation page. The rule mappings must be done correctly to ensure that the app does not break. For example, a requester's name cannot be mapped to a dropdown field in a ticket that expects values of a location.
Note: The app works only when a ticket is created and not when it is updated.
1) In the custom installation page settings, enter your domain URL and API key for verification.
2) Configure the rules to sync the requester fields and ticket fields. For example, select a contact field and the corresponding ticket field, the value of which is to be populated by the value in the contact field.
3) After adding all the rules, click Save or Install.