Provide remote assistance to requesters using TeamViewer App for Freshservice
Installing Teamviewer App for Freshservice will allow you to:
- Provide remote assistance to your customers to solve complicated issues quickly
- Initiate a TeamViewer session directly from the ticket page with the click of a button
1. Head over to the Admin tab in Freshservice.
2. Under the Helpdesk Productivity tab, click on the “Apps” icon and goto “Get more Apps”.
3. When you find TeamViewer, simply click on the icon and hit install.
4. You will be redirected to the TeamViewer authentication page
5. Upon successful authentication, your users will now be able to use the Teamviewer app