Freshservice defaults the visibility of notes to Private. This app overrides the default behaviour and sets the note visibility to Public by default.
In Freshservice, by default, the visibility of notes is Private. Service desk agents, who need their notes to be public, have to click on the visibility button every time they add a note. To avoid this repetitive task, this app toggles the default to Public.
Service desk administrator can toggle it back to Private at any point in time.
1. Head over to the Admin tab in Freshservice.
2. Under the Helpdesk Productivity tab, click on the “Apps” icon and go to “Get More Apps”.
3. When you find "Toggle Note visibility to Public" app, simply click on the icon and hit install.
4. By drop down would default to "Public" visibility.
5. Click on "Install".