Workativ Assistant is a cognitive workplace automation SaaS suite designed to transform the way companies provide IT support to employees. No coding required! Workativ Assistant integrates with Slack and Teams to enable an intelligent self-service solution for employees. With the Freshservice integration, employees would be able to create and modify tickets with ease. They can receive support right from within Slack or Teams without the need to login to Freshservice. To reduce Helpdesk costs and improve productivity levels for employees and IT Help Desk teams, Workativ Assistant helps companies purpose-build an efficient Virtual Assistant with out-of-the-box automation capabilities. Employees can then use the Virtual Assistant to resolve repetitive issues and service requests autonomously without the need to contact Helpdesk.  Workativ Assistant fully automates a request, e.g., the onboarding of a new employee, creating and managing distribution lists, unlocking accounts, and much more.