ESNs like Yammer that allow your employees to network informally usually lead to the IT support team getting a certain number of requests or complaints from this route. Often, there’s a dedicated IT Support group on the network. The primary benefits of this integration are as follows:
- Freshservice’s Yammer integration lets you automatically create tickets and ticket notes from Yammer posts, as well as broadcast service desk announcements on Yammer.
- As information is synced between the apps, agents and users can respond via either — a reply or note on a Freshservice ticket will appear as a comment on the corresponding Yammer post, while replies on the Yammer thread will appear as notes on the ticket.
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Please click on the link below so you can be redirected to the solution article with detailed information on the installation process.
https://support.freshservice.com/support/solutions/articles/207749-freshservice-integration-with-yammer