Automatically convert Yammer posts into tickets or ticket notes by integrating Yammer with Freshservice.
ESNs like Yammer that allow your employees to network informally usually lead to the IT support team getting a certain number of requests or complaints from this route. Often, there’s a dedicated IT Support group on the network. The primary benefits of this integration are as follows:
- Freshservice’s Yammer integration lets you automatically create tickets and ticket notes from Yammer posts, as well as broadcast service desk announcements on Yammer.
- As information is synced between the apps, agents and users can respond via either — a reply or note on a Freshservice ticket will appear as a comment on the corresponding Yammer post, while replies on the Yammer thread will appear as notes on the ticket.
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