With the Aircall integration, offer seamless conversational support to customers across modern and traditional channels. The Aircall integration provides the following features: · Call Assignment · Missed and abandoned call · Contact Search · On-Screen Caller Information · Voicemail Recording · Call Mute/Unmute · Call Recordings · Click to Dial The Aircall integration helps you: · Offer seamless experiences across channels by unifying telephony and modern digital channels in one single interface. · Boost agent productivity with complete access to customer conversations in one single thread and a single-click access to customer information.

How to install? Prerequisite: You must have an active Aircall account with relevant accounts for your Aircall agents. To install the app from the marketplace, you need to follow these steps : · Create your Aircall API ID and API token from the Aircall admin dashboard and enter them on the installation screen. · Provide your Freshchat domain · Enter your Freshchat and CRM API key · Click install Once installed, open the Aircall CTI widget from the left sidebar and login using Aircall agent credentials You’re all set!