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GetGuru for Freshservice

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Integrate GetGuru knowledge base with Freshservice for seamless incident resolution.
Published by Freshworks(about 21 hours ago)
Free
Version 1.0
Supported for
freshservice_itsm iconFreshservice
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
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OverviewRatings and ReviewInstallation InstructionsPrivacy & Security
Freshservice integration with the GetGuru for Freshservice app enables IT teams and agents to fetch knowledge base resources from GetGuru, and utilise those resources as replies within the Freshservice service desk ticket conversations for better incident resolution. The GetGuru for Freshservice app integration: - Enables agents to fetch knowledge base documents and links from GetGuru, and attach them as replies to requesters, which helps improve agent productivity. - Enables agents to search recommended knowledge base articles (fetched from GetGuru) based on the Subject details of Freshservice service desk tickets. Note: The GetGuru for Freshservice app is available only for Pro and Enterprise accounts on Freshservice. Learn more: https://support.freshservice.com/en/support/solutions/articles/50000011359-getguru-for-freshservice-app-integration
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Here is a quick step-by-step flow on how to successfully integrate the GetGuru for Freshservice app. 1. Start installation: - Login to your Freshservice account and go to Marketplace Apps. - Search and select the GetGuru for Freshservice app using the Search apps option Click Install to open the app configuration page. 2. Validate Freshservice credentials: - Enter your Freshservice Domain and Freshservice API Key details for validation. 3. Validate GetGuru credentials: - Enter your GetGuru Email and GetGuru API Token details for validation. 4. Complete installation: - Click Install to complete the installation. Detailed help article: https://support.freshservice.com/en/support/solutions/articles/50000011359-getguru-for-freshservice-app-integration
The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.
What is End-User data?
Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.
Data Management and Storage
Does your app use AI or GenAI features?
No
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
No
Does your app collect / process any End-User data?
No
Does your app store any End-User data?
No
Does your app share End-User Data with any third party entities?
No
Does your app transfer European Economic Area (EEA) residents’s End-User Data outside of the EEA?
No
Can the End-User data be exported?
No
Can End-User data be accessed through your app logs?
No
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
Yes
Does your app allow customers to request a custom End-User Data retention period?
No
Version HistoryVersion History
1.0 (August 2025)
No release notes found
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