GoDeskless is designed specifically for deskless workers, who are often in the field and need access to critical information in real time. Our field service solution is fully integrated into Freshdesk as well as the Customer Service Suite (CSS). GoDeskless provides a single pane of glass for managing your entire workforce, from scheduling appointments to tracking assets in the field, to dispatching technicians to tracking time and expenses. It includes a variety of features that help deskless workers stay connected with customers, such as live chat, video calling, and mobile messaging. In addition, GoDeskless offers a robust, fully integrated transactional asset & inventory management solution with service checklists to manage and track assets in the field. Increased productivity: Automate tasks and streamline processes, freeing up your deskless workers to focus on more important things. Reduced support costs: Leverage a centralized platform for managing your field workforce, reducing the number of support tickets that you receive. Exceeding customer expectations: Provide a better customer experience by giving your deskless workers the tools they need to communicate with customers in real time. Functional Highlights : 1. Fully embedded within Freshdesk & Customer Service Suite (CSS) 2. Mobile-first automation for case creation and management 3. Dedicated mobile app for field agents and field supervisors 4. Web app for customer engagement, no download required 5. Unified engagement console directly within Freshdesk and CSS: Video Call and Chat with field agents 6. Omni-scheduling capabilities: self-schedule, assisted, dynamic/AI driven, broadcast/first to accept 7. Fully integrated transactional asset & inventory management - Configurable service Catalog, service Tasks - Dynamic Checklists for field work & inspections 8. Automated Service Call Report (SCR) generation for tracking service history and invoicing Know more at www.godeskless.com. Get in touch! Call us at: (650) 910-5100 / Email us: hello@godeskless.com