1. Manage incidents through LogMeIn Resolve: The LogMeIn Resolve app extends Freshdesk capabilities to provide agents with a full incident management suite, including remote controlling of the end user's device. 2. Remote session of the system to provide solution to the issue. 3. Create support sessions from the LogMeIn Resolve app: Agents can provide remote support to end users directly from Freshdesk. This includes instant chat, remote control, and remote view. 4. Share session link and collaborate in real-time: Agents can invite an end user to a support session with a single click. 5. Join the session: Agents can join a LogMeIn Resolve support session directly from Freshdesk. 6. Agent will use the app to have remote session of the system where the issue is reported if the issue is not resolved with the instructions provided via ticket itself. 7. Detailed history of support sessions in Freshdesk: LogMeIn Resolve collects notes and automatically adds those to the Freshdesk ticket after the session ends. Also, provide session details recording.