OBJECTS YOU CAN IMPORT TO FRESHDESK Help desk objects: Tickets; Contacts; Organizations; Agents; Groups; Private and public notes; Attachments and Tags; Custom fields. Knowledge base objects: Articles; Folders; Categories; Tags; Attachments. REASONS TO TRY THIS APP Intuitive design; Free testing; A robust feature set, out-of-the-box ticket field mapping; Agent & group matching; Migrate inline images; Skip attachments; Add a tag to the migrated tickets; Migrate content translations; Demo with custom data; Create custom fields while mapping; Support packages; Made by Help Desk Migration, an Authorized Freshworks partner Check out the “How to install” section for more details, and try the app today!

Click the “Visit Site to Install” button. Then create your account in Migration Wizard and begin the import. Step 1. Select your source platform and provide access credentials. Step 2. Configure your Freshdesk account by filling in the URL and API Key. Step 3. Choose the data you want to import. Step 4. Step 4. Match groups. Add the missing groups to your Freshservice account. Then choose a default group. Step 5. Match agents. Choose a default agent profile if you have inactive or deleted agents. You can add the missing profiles too. Step 6. Pick up tickets, and then click the “Map fields” button. Match up with Freshdesk ticket fields with those you have in the file. Click “Save mapping” when done. Note that if you’re importing the knowledge base, you must also map article statuses. Step 7. Start the Free Demo Migration. The Migration Wizard transfers 20 tickets and articles into Freshdesk to see if everything works correctly. Steps 8. Once the Demo is complete, review the results in your Freshdesk. Download the migrated, skipped, and failed record reports. Step 9. If you’re happy with the result, choose a support package and proceed to the payment. Then import all of your data to Freshdesk.