1.0 (July 2023)
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Data Import to Freshchat
Help Desk Migration makes Freshchat migration easy. Import from Zendesk, Intercom, or any platform.
Published by Help Desk Migration(about almost 2 years ago)
Supported for
With our Help Desk Migration service, moving your customer service data to Freshchat is hassle-free. Whether you're switching from another platform or merging multiple Freshworks instances, we're here to assist you every step of the way. Our Freshchat Importer automatically transfers conversations, contacts, users, notes, attachments, and custom fields from over 70 platforms, including Gmail, Zendesk, HubSpot, and Salesforce.
Freshchat Migration Benefits
Our Freshchat import service offers different ways to move your data, from fully automatic to fully customized. You can test it out with a free demo, where you select 20 conversations to transfer. We take care of special fields, matching agents, and keeping your data connections intact.
Plus, customize the migration to fit your preferences, like moving pictures inside messages, bringing in the newest data first, and skipping attachments. If you need extra help, our support packages unlock all the options, and our concierge service can handle data mapping and running your Freshchat import. Choose between offshore and onshore migration options, each with secure access controls.
Get started with Freshchat migration today!
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1 Register an account.
2 Select your current platform and connect it to Migration Wizard.
3 ChooseFreshchat as your Target and log in to connect to Migration Wizard.
4 Pick the data records you want to move and set up the fields.
5 Try a Free Demo - during this test Freshchat import, a small amount of data (20 conversations and all related data +) will be transferred.
6 Check Demo migration results. Pay for your migration and start your Full Data Migration anytime.
Get started with Freshchat import today!
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Data Management and Storage
Does your app use AI or GenAI features?
No
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
No
Does your app collect / process any End-User data?
Yes
What End-User data does your app collect/process?
Name, Email address, data in the default and custom user fields
What is the purpose of collecting/processing the data?
Data migration from source account to Freshdesk
Does your app store any End-User data?
Yes
What End-User data does your app store?
Name, Email address, data in the default and custom user fields
Countries where data is stored
Germany
What is the purpose of storing the data?
The data is stored to facilitate the migration process and ensure that everything is migrated properly
Does your app share End-User Data with any third party entities?
No
No
Can the End-User data be exported?
No
Can End-User data be accessed through your app logs?
No
Is the End-User data encrypted at rest?
Yes
Elaborate the encryption methodology adopted
AWS Key Management Service (KMS)
AWS infrastructure, which includes disk encryption to protect static data
For more details, visit our security policy https://help-desk-migration.com/security-policy/
Is the End-User data encrypted in transit?
Yes
Elaborate the encryption methodology adopted
SSL (Secure Sockets Layer) encryption
HTTPS connections for all migrations
For more details, visit our security policy https://help-desk-migration.com/security-policy/
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
Yes
Which OWASP guidelines or recommendations do you follow to ensure the security of customer data?
We implement various security measures aligned with OWASP guidelines, including robust encryption methods, secure access protocols, and regular security assessments. Our migration service employs advanced security practices such as end-to-end encryption, OAuth 2.0 authentication, data segregation strategies, and the use of Cloudflare's Web Application Firewall (WAF) to protect against web-based threats.
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
Yes
Does your app allow customers to request a custom End-User Data retention period?
Yes
What is the data retention period?
By default, we remove migration data thirty days after the Demo Migration and five (with Standard and Premium support plan) or 10 (with Signature support plan) days after the Full Migration. However, we provide the option to shorten or prolong this retention period based on the customer's request.
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Log in to install this app
Enter your Freshwork's product URL to proceed
https://
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