HelpDude
Verified by FreshworksAI-Powered Support Assistant for faster, stress-free customer ticket responses in Freshdesk.
Published by supporticon(about 5 days ago)
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
Struggling to keep up with customer support tickets? HelpDude is here to make your support engineers' lives easier and more efficient.
Key Features of this app include:
- AI-Powered Automation: HelpDude uses artificial intelligence to draft high-quality email responses for customer tickets, saving you time and effort.
- Integration with Freshdesk: Seamlessly integrated with Freshdesk, HelpDude works within your existing support system for a smooth user experience.
- Knowledge Extraction: The app intelligently extracts information from your existing knowledge base, KB articles, KT documents, and internal SOPs to provide accurate and relevant responses.
Advantages of using this app are:
- Time-Saving: With automated responses, your support team can handle more tickets in less time, improving overall efficiency.
- Quality Responses: HelpDude ensures high-quality responses by using existing knowledge and best practices, enhancing customer satisfaction.
- Stress-Free Support: By streamlining the support process, HelpDude reduces the stress and workload on your support engineers, leading to a more productive and enjoyable work environment.
Don't let customer support overwhelm you. Install HelpDude now and experience the difference in efficiency and quality in your support process.
Sign in to review app
1
5
4
3
2
1
Go to the Freshdesk Marketplace and search for HelpDude.
Click on the Install button to add the app to your Freshdesk account.
After installation, you'll be redirected to the HelpDude signup page.
Sign up using your email and create your organization account.
Once registered, log in to the HelpDude app panel to start using the features.
You can now upload or connect your KB, KT, and SOP documents to begin generating AI-powered support replies.
Data Management and Storage
Does your app use AI or GenAI features?
Yes
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
Yes
Does your app collect / process any End-User data?
Yes
What End-User data does your app collect/process?
HelpDude stores the following data securely:
Freshdesk Domain Name: Collected during app installation for linking the app to the correct Freshdesk account.
Login Credentials for KB/KT/Internal Docs Access: Required to fetch articles and SOP content from internal systems (e.g., Confluence, Google Drive, etc.) to generate accurate support responses.
Uploaded Organizational Documents: Such as KB articles, KT docs, SOPs—stored in a secure vector database (QdrantDB) for semantic search and respons
What is the purpose of collecting/processing the data?
These documents are stored securely in a vector database (QdrantDB) for the purpose of:
Generating accurate, context-aware email draft responses
Providing relevant support information directly within Freshdesk
Does your app store any End-User data?
Yes
What End-User data does your app store?
HelpDude stores the following data securely:
Freshdesk Domain Name: Collected during app installation for linking the app to the correct Freshdesk account.
Login Credentials for KB/KT/Internal Docs Access: Required to fetch articles and SOP content from internal systems (e.g., Confluence, Google Drive, etc.) to generate accurate support responses.
Uploaded Organizational Documents: Such as KB articles, KT docs, SOPs—stored in a secure vector database (QdrantDB) for semantic search and respons
Countries where data is stored
India
What is the purpose of storing the data?
These documents are stored securely in a vector database (QdrantDB) for the purpose of:
Generating accurate, context-aware email draft responses
Providing relevant support information directly within Freshdesk
Does your app share End-User Data with any third party entities?
No
No
Can the End-User data be exported?
No
Can End-User data be accessed through your app logs?
No
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
No
What is the data retention period after app is uninstalled?
30 days
Does your app allow customers to request a custom End-User Data retention period?
Yes
What is the data retention period?
Customers can request a custom data retention period. We support on-demand deletion or customized retention based on contractual or compliance needs. Requests can be submitted via our support email.
Log in to install this app
Enter your Freshwork's product URL to proceed
https://
Version History1.0 (August 2025)
No release notes found