Follow these quick steps to integrate and configure the app: 1. Start installation: - Log in to your Freshservice account and go to Marketplace Apps. - Search and select the Hide or Disable Fields based on User Roles app using the Search apps option. - Click Install to open the Configuration page. 2. Configure Freshservice-OAuth parameters: - On the Configuration page, the Freshworks Organization domain and Configuration Name fields are auto-populated. - Click Next, and then select the Freshworks account you want to integrate. - Click Agree to authorize the mandatory permissions for the app. 3. Hide or disable the required fields: - Navigate to the Ticket or Change Pages tab. - Select the fields you want to hide or disable. - Configure visibility rules based on user roles or apply them globally. 4. Complete installation: Review your configuration and click Install to finish the setup. Detailed help article: https://support.freshservice.com/en/support/solutions/articles/50000011178-freshservice-integration-with-hide-or-disable-fields-based-on-user-roles-app