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Highrise CRM

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Highrise app will let you access Highrise contact data for your requesters from the tickets page.
Published by support(about over 3 years ago)
Free
Version History
Version 1.0
Supported for
freshservice_itsm iconFreshservice
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
Install
OverviewRatings and ReviewInstallation InstructionsPrivacy & Security
The Highrise app for Freshservice brings customer information from Highrise CRM into your Freshservice helpdesk software. Key features of this integration: * Agents at Freshservice can view the Highrise CRM contacts details of the customer who raised a ticket. * The customer details are displayed right next to the ticket, so this gives the agents context regarding the customer's queries.
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Prerequisites: - This app needs you to have an account with Highrise. - You need the following details to install the app. 1. Highrise API Token (To get Personal Access Token from Highrise account, go to Account and settings -> My Info -> Integrations 2. Domain name - Update the domain name(For example, if it is freshservice.highrisehq.com , then enter Freshservice) and API Key on Freshservice while installing. - Make sure that there are no trailing/leading spaces. - You'll be redirected to the Apps page and informed about the status.
The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.
What is End-User data?
Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.
Data Management and Storage
Does your app use AI or GenAI features?
NA
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
NA
Does your app collect / process any End-User data?
NA
Does your app store any End-User data?
NA
Does your app share End-User Data with any third party entities?
NA
Does your app transfer European Economic Area (EEA) residents’s End-User Data outside of the EEA?
NA
Can the End-User data be exported?
NA
Can End-User data be accessed through your app logs?
NA
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
NA
Does your app allow customers to request a custom End-User Data retention period?
NA
For more information related to privacy and security, reach out to developer support
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Version HistoryVersion History
1.0
No release notes found
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