ID Cloud for Freshdesk revolutionizes the way support teams handle calls, allowing for more efficient and effective customer interactions. Key Features of this app include: 1. Single Sign-On (SSO) Login for seamless access to the telephony system within Freshdesk. 2. Screen pop-ups for calls provide instant caller information and access to historical interactions. 3. Click-to-dial feature enables agents to call customers directly from Freshdesk with just one click. 4. Option for agents to work from home, ensuring flexibility and productivity. 5. Automation of contact creation, searching, and ticket opening for calls to improve response times and reduce manual effort. 6. Call transfers, conference calling, and call hold/unhold/mute/unmute functionalities. Advantages of using this app are: 1. Improved Customer Interactions: Enrich customer interactions through call notifications and contextual access to historical interactions, leading to more personalized and effective support. 2. Enhanced Efficiency: Automation of various call-related activities streamlines processes and reduces manual effort, allowing support teams to handle more calls effectively. 3. Seamless Integration: Integration with Freshdesk platform ensures a seamless and integrated experience for support teams, improving overall productivity and customer satisfaction. Experience the power of seamless telephony integration and enhance your support team's capabilities with ID Cloud for Freshdesk. Install the app now and elevate your customer support experience.