This app integrates Freshdesk with Identity - a custom CRM used by organizations in The OPEN network. It uses the Identity API to retrieve extra information about ticket authors, helping staff to answer questions like: - is the ticket author a member in Identity? - since when? - is he/she also a donor? - what is his/her postcode? This info is displayed in the ticket details view allowing staff to write more informed answers. The app also adds two buttons in the ticket details view to unsubscribe members in Identity either from email or permanently. This helps a lot in handling emails from people: - that request to be unsubscribed - who address serious offenses - who have an automatic responder informing their email address is no longer in use Stop wasting time on repetitive tasks and focus on the thing that really matters: connecting with your members.