Peopleware is a leading cloud-based workforce management (WFM) solution, trusted by over 500,000 users in 30+ countries. With a comprehensive platform featuring advanced forecasting, scheduling, real-time management, and employee engagement tools, Peopleware empowers organizations to optimize workforce efficiency and adapt to ever-changing business needs. The Peopleware for Freshchat app is a serverless integration that seamlessly connects Freshchat with Peopleware’s AI-powered forecasting engine. This app automatically captures chat resolution events from Freshchat and transmits them to Peopleware, enabling accurate workload predictions and optimized workforce planning. Key Features: - Automated Data Capture: Listens to Freshchat events, specifically when chats are marked as resolved, and transmits this data to Peopleware without any manual intervention. - Historical Data Import: Performs a one-time import of historical chat data to identify trends and patterns, enhancing the accuracy of forecasts. - AI-Driven Forecasting: Utilizes advanced AI algorithms to predict future chat volumes and average handling times, aiding in strategic planning and scheduling. - Serverless Architecture: Operates entirely in the background within the Freshworks environment, requiring no user interface or manual input post-installation. Use Case Example: Consider a scenario where a customer initiates a chat on your website, and the support team resolves the issue the following day. Each time a chat is marked as resolved in Freshchat, this app captures the event and counts it as a single contact in Peopleware, regardless of the number of conversations within the chat. This data is then used by Peopleware’s forecasting tool to predict future workloads, allowing for better resource allocation and scheduling. Why Choose Peopleware for Freshchat: By integrating Freshchat with Peopleware, businesses can leverage real-time data to make informed decisions about workforce management. The serverless nature of the app ensures a hassle-free experience, as it operates silently in the background, providing continuous value without disrupting existing workflows. Get Started Today: Install Peopleware for Freshchat to unlock the full potential of your customer support data and enhance your workforce planning with AI-driven insights.