InMoment (Wootric) CSAT, NPS & CES Surveys
Automatically trigger surveys, including CSAT, from Freshdesk.
Published by support(about over 2 years ago)
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Understand and improve the customer support experience with InMoment! Automatically send customized surveys based on rules in Freshdesk. For example, send a customized CSAT survey when a ticket is closed. Surveys can be sent in the customer's language.
Analyze feedback in InMoment to learn how to improve customer satisfaction and ease, and take action to boost retention.
InMoment (formerly Wootric) is experience improvement software. InMoment helps you drive customer lifetime value using Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES) microsurveys. With InMoment, you can collect feedback at journey points in any channel (email, web, mobile, SMS, link, QR code) using established CX metrics.
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The InMoment-Freshdesk integration uses a webhook to send Freshdesk data to InMoment and trigger a survey. Settings in InMoment help you ensure customers are not over-surveyed. For example, limit surveys based on the number of emails sent, responses given, or other sampling parameters.
See full setup instructions here. http://help.wootric.com/en/articles/3945252-freshdesk-integ
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