1.0 (July 2023)
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InMoment (Wootric) CSAT, NPS & CES Surveys
Automatically trigger surveys, including CSAT, from Freshdesk.
Published by support(about almost 2 years ago)
Supported for
Understand and improve the customer support experience with InMoment! Automatically send customized surveys based on rules in Freshdesk. For example, send a customized CSAT survey when a ticket is closed. Surveys can be sent in the customer's language.
Analyze feedback in InMoment to learn how to improve customer satisfaction and ease, and take action to boost retention.
InMoment (formerly Wootric) is experience improvement software. InMoment helps you drive customer lifetime value using Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES) microsurveys. With InMoment, you can collect feedback at journey points in any channel (email, web, mobile, SMS, link, QR code) using established CX metrics.
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The InMoment-Freshdesk integration uses a webhook to send Freshdesk data to InMoment and trigger a survey. Settings in InMoment help you ensure customers are not over-surveyed. For example, limit surveys based on the number of emails sent, responses given, or other sampling parameters.
See full setup instructions here. http://help.wootric.com/en/articles/3945252-freshdesk-integ
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Data Management and Storage
Does your app use AI or GenAI features?
NA
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
NA
Does your app collect / process any End-User data?
NA
Does your app store any End-User data?
NA
Does your app share End-User Data with any third party entities?
NA
NA
Can the End-User data be exported?
NA
Can End-User data be accessed through your app logs?
NA
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
NA
Does your app allow customers to request a custom End-User Data retention period?
NA
For more information related to privacy and security, reach out to developer support
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