intalk.io is an Omnichannel Customer Interaction Platform that helps you convert more leads on phone and manage service calls inside Freshdesk CRM. With its cloud contact center capabilities, you can run a contact center on-cloud with agents connected from home. Through a single unified interface, agents can manage all interactions from a single screen thus enhancing productivity and staying contextual. intalk.io is trusted by 300+ customers, 12+ business verticals with a presence in 15+ countries. Enable calling inside Freshdesk with Click2Call, Outbound, Voice Logs, Reporting, and more. - Single Sign-On: When an agent logins to Freshdesk. it auto-logs in the agent into the intalk.io platform as well - Click2Call: Agents can directly call the customer by clicking the customer phone # right inside Freshdesk from the browser - Customer Info Pop-Up: When the call connects with customer, agent can view detailed customer information including history, any open tickets or take action such as open new tickets, etc. - Reporting and Voice Logs: All calls done from Freshdesk are recorded and detailed reporting is available to monitor agent performance