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Kaleyra Click-to-Call

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Reach your customers directly from Freshdesk tickets, with easy dialing, call recordings, and more.
Published by support(about over 3 years ago)
Free
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25
Version History
Version 1.0
Supported for
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
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OverviewRatings and ReviewInstallation InstructionsPrivacy & Security
You can use Freshdesk’s powerful platform along with the Kaleyra integration to keep your team updated with ticket changes and enable your agents to efficiently contact customers, resolve queries and make every interaction count. This plug-in eliminates the need for users to log in to the Kaleyra voice platform multiple times. You can now create a one-time IVR flow through the voice platform and you will be good to go! With numerous cloud telephony solutions like instant outbound dialing helps increase the overall productivity of the business communication and enhances team collaboration. When you integrate Kaleyra and Freshdesk, you can perform the following actions: 1. Accept incoming calls 2. Dial your customers from the application 3. Enable Click-to-Call to make calls directly from the ticket 4. Message your customers directly from the ticket 5. Import call details with one click 6. Access call recording to enhance call quality 7. Add any call notes (public and private) to tickets About Kaleyra: We’re a team of 250+ individuals across 3 continents working smart to enable businesses to be there for their customers across various communication channels, wherever their customers are. When a customer wants to reach a brand, we help that brand be just one click away. Website: https://www.kaleyra.com
1.Install the Kaleyra plug-in from the Freshdesk marketplace You will need the following to install the plug-in: -Freshdesk Account API Key -Kaleyra Voice Account API Key -Mobile Number 2. The Kaleyra icon will appear on the sidebar. You can immediately start making and receiving calls! For complete instructions, click here: http://voicesupport.kaleyra.com/support/solutions/folders/3000017494
The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.
What is End-User data?
Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.
Data Management and Storage
Does your app use AI or GenAI features?
NA
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
NA
Does your app collect / process any End-User data?
NA
Does your app store any End-User data?
NA
Does your app share End-User Data with any third party entities?
NA
Does your app transfer European Economic Area (EEA) residents’s End-User Data outside of the EEA?
NA
Can the End-User data be exported?
NA
Can End-User data be accessed through your app logs?
NA
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
NA
Does your app allow customers to request a custom End-User Data retention period?
NA
For more information related to privacy and security, reach out to developer support
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