Knowmax stands out as a premier Customer Engagement and Self-Service Platform, making strides in over 20 countries and empowering brands in their Digital Transformation & Omni-Channel Initiatives. As a Do It Yourself (DIY) platform, Knowmax enables CX & Training Heads to effortlessly create, curate, and distribute knowledge across assisted and digital touchpoints. Break down departmental silos to gain a competitive edge in customer experience initiatives. The seamless integration of Knowmax with Freshdesk elevates agent capabilities, allowing them to tackle intricate calls with guided workflows presented in a decision tree format within the CRM. The resolutions provided can be swiftly inserted into the CRM by a simple button click, streamlining post-call documentation and eradicating any chances of inaccuracies. Knowmax comprises essential components like Decision Trees, Dynamic FAQs & Articles (Knowledge Base), Picture Guides, and Learning & Quiz Management. Key Benefits: 1. Agents experience zero documentation errors. 2. Significant time savings on post-call documentation. 3. A centralized repository of knowledge.