KrispCall
Verified by FreshworksSimplify your sales process—make calls, send SMS messages, manage customer interactions, and accelerate your deal closures, all from within Freshsales
Published by krispcall(about 3 months ago)
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
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Unlock your sales team's potential by integrating KrispCall's powerful calling and texting capabilities directly into Freshsales CRM. Streamline communication, manage customer data effortlessly, and focus on converting leads into loyal customers.
This powerful combo empowers your sales team to:
1. Click-to-Call & SMS Messaging: Quickly initiate calls and send text messages directly to leads and contacts within Freshsales, enhancing efficiency and convenience.
2. Automatic Call & SMS Logging: Eliminate tedious manual data entry with automated logging of all calls, texts, notes, and recordings directly into Freshsales for accurate, up-to-date records.
3. Real-Time Customer Context: Access comprehensive customer information and interaction history instantly during calls or when sending messages, allowing for more personalized and effective interactions.
4. Boosted Sales Productivity: Minimize time spent switching between multiple apps, enabling your team to focus fully on nurturing leads and closing sales faster.
Integrate KrispCall with Freshsales CRM today and transform how your team interacts. Spend less time on routine tasks and more time growing your business and fostering meaningful customer relationships!
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You can easily integrate KrispCall with Freshsales. Follow these simple steps to set up and install Freshsales in a few minutes.
Log in with your KrispCall account. Create a new account if you don’t have a KrispCall account.
Go to the “Settings” and select the “Integration” option.
Search for “Freshsales" and click on “Connect”.
Start making and receiving calls on Freshsales.
Data Management and Storage
Does your app use AI or GenAI features?
No
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
No
Does your app collect / process any End-User data?
Yes
What End-User data does your app collect/process?
We store user's contact information including name, phone numbers, email address
What is the purpose of collecting/processing the data?
We are a telephony service. In order to save contacts and log calls and SMS, we store user data
Does your app store any End-User data?
Yes
What End-User data does your app store?
We store user's contact information including name, phone numbers, email address
Countries where data is stored
Singapore
What is the purpose of storing the data?
We are a telephony service. In order to save contacts and log calls and SMS, we store user data
Does your app share End-User Data with any third party entities?
Yes
Third Party 1
Name of the third party
Twilio
Domain
https://www.twilio.com/
Countries where 3rd party entity stores data
Singapore
What is the purpose of sharing data?
Twilio is our VOIP service partner. We share user's contact information in order to use call, sms feature
Yes
What transfer mechanism is in place to govern those transfers?
Yes, our app transfer End-User data of European Economic Area (EEA) residents outside of the EEA. We use DigitalOcean as our infrastructure provider, and when such transfers occur, we ensure they comply with the EU General Data Protection Regulation (GDPR). DigitalOcean implements appropriate safeguards, including Standard Contractual Clauses (SCCs), to ensure that personal data remains protected at a level equivalent to that required within the EEA.
Can the End-User data be exported?
No
Can End-User data be accessed through your app logs?
Yes
Is the End-User data encrypted at rest?
Yes
Elaborate the encryption methodology adopted
Yes, end-user data is encrypted at rest using strong encryption standards such as AES-256. This ensures that even if storage media is compromised, the data remains protected and unreadable without proper authorization.
Is the End-User data encrypted in transit?
Yes
Elaborate the encryption methodology adopted
Yes, all end-user data is encrypted in transit using industry-standard protocols such as HTTPS and TLS
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
Yes
Which OWASP guidelines or recommendations do you follow to ensure the security of customer data?
We follow the OWASP Top 10 security guidelines to protect customer data and maintain a secure environment. These include best practices around Broken Access Control, Cryptographic Failures, Injection, Insecure Design, Security Misconfiguration, Vulnerable and Outdated Components, Identification and Authentication Failures, Software and Data Integrity Failures, Security Logging and Monitoring Failures, and Server-Side Request Forgery (SSRF).
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
No
What is the data retention period after app is uninstalled?
15 days
Does your app allow customers to request a custom End-User Data retention period?
No
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https://
Version History4.0 (June 2025)
Bug fixes
3.0 (April 2025)
No release notes found
2.0 (April 2025)
No release notes found
1.0 (April 2025)
No release notes found