By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
Install
OverviewRatings and ReviewInstallation InstructionsPrivacy & Security
Unlock your sales team's potential by integrating KrispCall's powerful calling and texting capabilities directly into Freshsales CRM. Streamline communication, manage customer data effortlessly, and focus on converting leads into loyal customers.
This powerful combo empowers your sales team to:
1. Click-to-Call & SMS Messaging: Quickly initiate calls and send text messages directly to leads and contacts within Freshsales, enhancing efficiency and convenience.
2. Automatic Call & SMS Logging: Eliminate tedious manual data entry with automated logging of all calls, texts, notes, and recordings directly into Freshsales for accurate, up-to-date records.
3. Real-Time Customer Context: Access comprehensive customer information and interaction history instantly during calls or when sending messages, allowing for more personalized and effective interactions.
4. Boosted Sales Productivity: Minimize time spent switching between multiple apps, enabling your team to focus fully on nurturing leads and closing sales faster.
Integrate KrispCall with Freshsales CRM today and transform how your team interacts. Spend less time on routine tasks and more time growing your business and fostering meaningful customer relationships!
The KrispCall integration with Freshsales has transformed my workflow by enabling instant calls directly from Freshsales ticket pages without switching platforms. The one-click calling feature saves valuable time and keeps all communication history synchronized in one place.
Tirta Feng
5 days ago
I used to waste so much time after calls just updating records and copying numbers around. Now with this integration, everything flows automatically into Freshsales. All the information like who called, how long we talked, and call recordings. Honestly, it's like getting back half my day instead of judging my CRM.
Mollie Bray
6 days ago
Since we started using KrispCall with Freshsales, I’ve been amazed at how much insight we now have into our calls. The real-time analytics let me spot trends and coach the team instantly. Custom field mapping keeps all our data perfectly synced, and the automatic retry system means I never worry about missed updates. It feels like the integration was built to handle the messy parts of communication so our team can focus on selling.
Marcus Bennett
18 days ago
After months of using the Freshsales-Krispcall integration, I'm genuinely impressed by how the two-way contact sync has eliminated our data entry headaches. Contacts automatically update across both platforms without any manual work. Also, the caller identification feature has transformed our customer service since we can instantly see a caller's complete history.
You can easily integrate KrispCall with Freshsales. Follow these simple steps to set up and install Freshsales in a few minutes.
Log in with your KrispCall account. Create a new account if you don’t have a KrispCall account.
Go to the “Settings” and select the “Integration” option.
Search for “Freshsales" and click on “Connect”.
Start making and receiving calls on Freshsales.
The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.
What is End-User data?
Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.
What transfer mechanism is in place to govern those transfers?
Yes, our app transfer End-User data of European Economic Area (EEA) residents outside of the EEA. We use DigitalOcean as our infrastructure provider, and when such transfers occur, we ensure they comply with the EU General Data Protection Regulation (GDPR). DigitalOcean implements appropriate safeguards, including Standard Contractual Clauses (SCCs), to ensure that personal data remains protected at a level equivalent to that required within the EEA.
Can the End-User data be exported?
No
Can End-User data be accessed through your app logs?
Yes
Is the End-User data encrypted at rest?
Yes
Elaborate the encryption methodology adopted
Yes, end-user data is encrypted at rest using strong encryption standards such as AES-256. This ensures that even if storage media is compromised, the data remains protected and unreadable without proper authorization.
Is the End-User data encrypted in transit?
Yes
Elaborate the encryption methodology adopted
Yes, all end-user data is encrypted in transit using industry-standard protocols such as HTTPS and TLS
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
Yes
Which OWASP guidelines or recommendations do you follow to ensure the security of customer data?
We follow the OWASP Top 10 security guidelines to protect customer data and maintain a secure environment. These include best practices around Broken Access Control, Cryptographic Failures, Injection, Insecure Design, Security Misconfiguration, Vulnerable and Outdated Components, Identification and Authentication Failures, Software and Data Integrity Failures, Security Logging and Monitoring Failures, and Server-Side Request Forgery (SSRF).
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
No
What is the data retention period after app is uninstalled?
15 days
Does your app allow customers to request a custom End-User Data retention period?
Not an Admin? Share this app with your admin to install it for you.
Version History
4.0 (June 2025)
Bug fixes
3.0 (April 2025)
No release notes found
2.0 (April 2025)
No release notes found
1.0 (April 2025)
No release notes found
Build your own apps
Backed by a Platform-as-a-Service including a data store and serverless runtimes, and our rich Crayons component library, our SDK allows you to develop and deploy apps in a flash.