With a Freshdesk integration, you can have tickets automatically created for predictive delivery events that you select. What happens when the status of a shipment in-transit, for which a ticket has been created changes? Any updates on the delivery status for a shipment in-transit for which a ticket has been already created, are made available on the same ticket. This ensures that support agents have all the information they need around a shipment at one place. How can I connect my Freshdesk account with LateShipment.com Pulse? - Login to your LateShipment.com account. - Click on the Settings icon on the top right corner. - Select Connect Helpdesk - On the “Select your Helpdesk” dropdown, pick Freshdesk - Enter the Email ID that you’ve connected with your Freshdesk account - Against the events for which you would like tickets created, turn the toggle “ON” - Hit Submit to complete the setup.