1. To integrate LogMeIn Rescue with Freshchat, go to Apps > All > LogMeIn Rescue 2. Enter your LogMeIn Rescue Company ID. To get your Company ID, a. Go to LogMeIn Rescue and open the ‘Administration Center’ https://secure.logmeinrescue.com/UK/AdminCenter/Console b. In the Administration Center, go to ‘Global Settings’ c. Your Company ID is located under ‘Single Sign-On’ in the section called ‘ASP .Net C# server side example’ 3. Enter your LogMeIn SSO password. To get your SSO password, a. Go to LogMeIn Rescue and open the Administration center. b. In the Administration Center, go to ‘Global Settings’ c. Set your SSO password under ‘Single Sign-On’ in the field ‘Enter new SSO password'. 4. Click on ‘Install’. 5. The LogMeIn Rescue widget appears in the conversation sidebar on the Conversation page. 6. To take advantage of the integration, a Freshchat agent clicks on ‘Generate New Session’. 7. Remote session instructions will be copied to the ‘Conversation’ editor. 8. Click on ‘Send’ to send session instructions to the customer. 9. Now, click on the ‘Go to Technician Console’ directly from the widget to start your LogMeIn technician console. 10. When the session status turns to “Waiting” in the LogMeIn Rescue’s technician console, double click the session to connect to the waiting customer. The session turns to “Active” now. 11. In LogMeIn “Global Settings’ customs fields are mapped to Freshchat details as: a.‘Name of the field’: Customer Name