The new standard in CTI’s is the full integration of Broadsoft in the Freshdesk Mint Environment by Loyally. The most important features include: - Full call control: answer, reject, dial, transfer and hold. - Automatic ticket creation for inbound calls. - Automatic customer lookup for inbound calls. - Pushing a ticket to your colleagues in Freshdesk when forwarding a call. - Start, pause and resume your call recordings. - Save call data to your ticket - Single Sign-On The integration is fully SaaS, and does not require any installation or maintenance on your side.