Elevate Your Support with MaestroQA's Advanced QA Software for Freshdesk The official MaestroQA integration for Freshdesk. MaestroQA provides cutting-edge QA software designed for for modern teams across diverse industries. Our advanced integration with Freshdesk revolutionizes quality assurance by leveraging automation, AI-powered insights, and continuous performance improvement tools. Key Features: - Auto QA: Automate ticket grading to enhance efficiency and consistency. - Co-Pilot: Utilize AI-driven support to assist in evaluating and improving agent performance. - Chatbot QA: Integrate QA for chatbots to ensure seamless customer interactions across all support channels. - Performance Dashboards: Access comprehensive performance dashboards to drive continuous improvement and actionable insights. Proven Results with Industry Leaders: - Etsy, Mailchimp, Peloton: Elevate agent performance and deliver exceptional customer experiences. - MeUndies: Achieve consistent CSAT scores between 96-99%. - Harry’s: Reduce audit time by 50%. - Pipedrive: Increase tickets graded by 10x. Customer Testimonials: Sarah, CX Quality Manager: “By streamlining our QA process with MaestroQA, we identified valuable opportunities and led larger, more targeted projects. Our average QA score increased from 70% to 90%, and CSAT improved by 11% in the second half of the year.” Jason, Customer Support Director, Enterprise Fintech Company: “MaestroQA allows for seamless grading and review with tickets and grades side-by-side, empowering agents to resolve areas for improvement independently.” Jamie, QA & Operations Leader, Leading eCommerce Company: “MaestroQA helped us define and achieve excellent support standards, continually raising the bar for our team.” Optimize Your Support Team's Performance: Unlock the full potential of your support team with MaestroQA's powerful integration with Freshdesk. Transform your QA process, enhance agent performance, and drive exceptional customer satisfaction.