1.0 (January 2024)
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Merge Duplicate Tickets
Automatically detect and merge duplicate Freshdesk tickets
Published by support(about over 1 year ago)
Supported for
Merge tickets from the same requester or use your own custom rules.
Configure the duplicate criteria to match your own setup.
Define filters to exclude certain tickets from merging.
Option to merge your entire backlog as an addon service.
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1. Register for a Swifteq account at https://agenthelper.swifteq.com/auth/mergedup
2. Authorize the app to securely access your Freshdesk account via the Application Programming Interface (API).
3. Customize and configure the merging criteria and filters based on your requirements.
4. Enable auto-merging. This will automatically create an automation in Freshdesk and your tickets are ready to merge.
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Data Management and Storage
Does your app use AI or GenAI features?
NA
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
NA
Does your app collect / process any End-User data?
NA
Does your app store any End-User data?
NA
Does your app share End-User Data with any third party entities?
NA
NA
Can the End-User data be exported?
NA
Can End-User data be accessed through your app logs?
NA
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
NA
Does your app allow customers to request a custom End-User Data retention period?
NA
For more information related to privacy and security, reach out to developer support
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