The MessageBird for Freshdesk application allows you to integrate WhatsApp, SMS, Viber, LINE, Messenger, Instagram and so on into Freshdesk to efficiently handle your interactions. Initiate conversations using the WhatsApp, SMS & Viber channels of MessageBird. Send messages from within any Freshdesk Contact or Ticket. Reply to MessageBird Tickets by just adding a public note. View the details of the messages sent and received within the Ticket. Access the history of chats held within any Contact. Send pre-defined messages using message templates and automatically sync your MessageBird-approved templates into Freshdesk. Convey your message to all the desired contacts at once using MessageBird. Receive instant and real-time notifications for your incoming messages to MessageBird. Allow other users to be notified of your incoming messages using the desktop notifications available. Access the MessageBird Inbox to view all the conversations held using MessageBird. View the chat history and communicate from the inbox itself. The Freshdesk admin can share a single MessageBird account with multiple users within the organization. Reach out to contacts at the right time by setting up workflows in Freshdesk based on your conditions. Explore the abundant features available within the application to simplify communication.