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MessageMedia Integration

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Easily automate ticket updates and custom texts via MessageMedia SMS.
Published by support(about 11 months ago)
Free
8
Version 2.0
Supported for
freshworks iconFreshdeskfreshworks iconFreshdesk Omni
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
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OverviewRatings and ReviewInstallation InstructionsPrivacy & Security
MessageMedia integration allows customers to get notified through SMS on ticket updates and allows agents to send custom messages to customers: - SMS notification on ticket status changed. - SMS notification on new reply/public note on a ticket. - Allows agents to send custom messages to ticket opener. - Templates for SMS which are customizable through app settings
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A Messagemedia account is a prerequisite for the app. The app requires: - MessageMedia Account API key - MessageMedia Account Security key - Freshdesk API Key - SMS templates for each of the two automatic messages.
The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.
What is End-User data?
Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.
Data Management and Storage
Does your app use AI or GenAI features?
NA
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
NA
Does your app collect / process any End-User data?
NA
Does your app store any End-User data?
NA
Does your app share End-User Data with any third party entities?
NA
Does your app transfer European Economic Area (EEA) residents’s End-User Data outside of the EEA?
NA
Can the End-User data be exported?
NA
Can End-User data be accessed through your app logs?
NA
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
NA
Does your app allow customers to request a custom End-User Data retention period?
NA
For more information related to privacy and security, reach out to developer support
Version HistoryVersion History
2.0 (November 2024)
No release notes found
1.0 (November 2024)
No release notes found
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