MessageMedia Integration
Verified by FreshworksEasily automate ticket updates and custom texts via MessageMedia SMS.
Published by support(about 2 months ago)
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MessageMedia integration allows customers to get notified through SMS on ticket updates and allows agents to send custom messages to customers:
- SMS notification on ticket status changed.
- SMS notification on new reply/public note on a ticket.
- Allows agents to send custom messages to ticket opener.
- Templates for SMS which are customizable through app settings
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A Messagemedia account is a prerequisite for the app.
The app requires:
- MessageMedia Account API key
- MessageMedia Account Security key
- Freshdesk API Key
- SMS templates for each of the two automatic messages.
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