Monday.com is a team management platform that enables organizations to unify and manage tasks, projects, and teamwork from one place. With the Freshdesk-Monday.com integration, you can seamlessly convert tickets from Freshdesk into tasks/projects and get real-time updates on changes, delays and keep your customers informed directly from monday.com. This integration helps you stay on top of the issue by giving real-time updates across support, sales, engineering teams whenever a field on monday.com is updated. With complete visibility into the issue, this helps unify your customer communication and deliver the best experience.