Monday.com is a team management platform that enables you to streamline all your work in one place with customizable tools that grow with your needs. Installing the Monday Connecter app for your Freshdesk will let you handle all your items from the comfort of your helpdesk. With the Monday Sync integration, you can: - Select boards and create items directly within Freshdesk tickets. - View item details conveniently. - Update linked items directly within Freshdesk. - Delete items in Monday.com directly from the app. - Sync existing items to specific tickets. - Unlink items that are not needed for a particular ticket. Send private and public notes from Freshdesk to linked items on Monday.com as updates. App Configuration: - Select the workspace for the integration to operate within. - Choose fields for preview within the Freshdesk ticket details page.