MyOperator
MyOperator is a cloud-based call management system that provides call optimization solutions for businesses
Published by support(about over 2 years ago)
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MyOperator is a cloud-based call management system that provides solutions such as IVR, virtual number, toll-free number, cloud EPABX, automatic call distribution, call tracking & recording, reports etc. for business.
When you integrate Freshdesk with MyOperator, all your MyOperator logs get added as “Tickets” in the Freshdesk Ticketing. You can view the details of your departments/agents, the status (missed, connected or voicemail), start time and duration of each call directly in Freshdesk Ticketing. Also, you can hear the recordings of all the calls you receive.
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To integrate Myoperator with Freshdesk, send a mail to support@myoperator.co with the following details:
1. Freshdesk subdomain: The subdomain portion of the URL of your Freshdesk account (i.e. subdomain.freshdesk.com). Remember not to include the http or https or .freshdesk.com part of the URL.
2. Freshdesk API Key - Your Freshdesk account API Key. You can find this in Freshdesk when you Click on your Profile Picture on the top right and select "Profile Settings" (Refer: https://support.freshdesk.com/support/solutions/articles/215517-how-to-find-your-api-key)
For any queries kindly contact your account manager at MyOperator.
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