MyOperator is a cloud-based call management system that provides solutions such as IVR, virtual number, toll-free number, cloud EPABX, automatic call distribution, call tracking & recording, reports etc. for business. When you integrate Freshdesk with MyOperator, all your MyOperator logs get added as “Tickets” in the Freshdesk Ticketing. You can view the details of your departments/agents, the status (missed, connected or voicemail), start time and duration of each call directly in Freshdesk Ticketing. Also, you can hear the recordings of all the calls you receive.

To integrate Myoperator with Freshdesk, send a mail to support@myoperator.co with the following details: 1. Freshdesk subdomain: The subdomain portion of the URL of your Freshdesk account (i.e. subdomain.freshdesk.com). Remember not to include the http or https or .freshdesk.com part of the URL. 2. Freshdesk API Key - Your Freshdesk account API Key. You can find this in Freshdesk when you Click on your Profile Picture on the top right and select "Profile Settings" (Refer: https://support.freshdesk.com/support/solutions/articles/215517-how-to-find-your-api-key) For any queries kindly contact your account manager at MyOperator.