Freshworks Marketplace

App cover art submitted by the app developer that represents the app

Overview

Ratings and Review

Installation Instructions

Privacy & Security

For NCR requirements, email notifications cannot be sent to customers directly from the product for some ticket events due to the nature of this account. Therefore, this app can be used to send customers specific email notifications tailored to each ticket event based on NCR's scope.

App Details

Categories

Productivity, Utility & Workflows

Developer Resources

Developer Support Website Privacy Policy Terms of use

Marketplace Resources

FAQs Marketplace User Terms

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Hide Fields

Hide any field in a Freshdesk ticket based on the condition(s) preset by the user.

Customize From Email Address

Automatically set 'From' email based on ticket properties, simplifying multiple support emails.

Set Ticket Field Options

Customize dropdown and dependent field options based on ticket field values.

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No reviews available for this app.

App Details

Categories

Productivity, Utility & Workflows

Developer Resources

Developer Support Website Privacy Policy Terms of use

Marketplace Resources

FAQs Marketplace User Terms

You may also like

Hide Fields

Hide any field in a Freshdesk ticket based on the condition(s) preset by the user.

Customize From Email Address

Automatically set 'From' email based on ticket properties, simplifying multiple support emails.

Set Ticket Field Options

Customize dropdown and dependent field options based on ticket field values.

Microsoft Teams

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1. Enter the secret key that is given to NCR team 2. Provide the Freshdesk credentials and select the "From" email. 3. Configure the email notification based on group 4. Install the app, you are all set to go

App Details

Categories

Productivity, Utility & Workflows

Developer Resources

Developer Support Website Privacy Policy Terms of use

Marketplace Resources

FAQs Marketplace User Terms

You may also like

Hide Fields

Hide any field in a Freshdesk ticket based on the condition(s) preset by the user.

Customize From Email Address

Automatically set 'From' email based on ticket properties, simplifying multiple support emails.

Set Ticket Field Options

Customize dropdown and dependent field options based on ticket field values.

Microsoft Teams

Simplify cross-team collaboration and enable contextual customer support with Microsoft Teams app

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The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.

What is End-User data?

Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.

Data Management and Storage

Does your app use AI or GenAI features?

Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?

Does your app collect / process any End-User data?

Does your app store any End-User data?

Does your app share End-User Data with any third party entities?

Does your app transfer European Economic Area (EEA) residents’s End-User Data outside of the EEA?

Can the End-User data be exported?

Can End-User data be accessed through your app logs?

Is the End-User data encrypted at rest?