Full Instructions for integration are provided here: https://cloudmonix.freshdesk.com/solution/articles/5000657452-integration-with-freshdesk Three general steps to integrate Netreo with Freshdesk - Get an API key from Freshdesk for Netreo to use - Setup a new Integration definition in Netreo to Freshdesk - Tell Netreo which notifications should be sent to Freshdesk Detailed steps to integrate Netreo with Freshdesk Navigate and log into Freshdesk website, click on the Profile Settings option under your currently logged in user and copy the API key for future paste into Netreo Now, navigate to Netreo and find Integrations screen under Account Settings - Click on Freshdesk integration and setup a new Freshdesk integration - Provide the name for integration, Freshdesk company subdomain, and API key. Freshdesk subdomain can be retrieved from your Freshdesk URL. It is masked in the format of https://{sub-domain}.freshdesk.com Press Test button to ensure that a test ticket successfully publishes to Freshdesk. In the main Dashboard in the Recent Activity window, you should see the recently opened ticket. Netreo will test the full lifecycle of the ticket, i.e. it'll open a new ticket with notification details, then send a reply to it on your behalf and finally resolve it. Make sure to verify that behavior on the Dashboard screen, or look for recently closed tickets. Now, the last step is to tell Netreo what notifications, from what resources need to be published to Freshdesk Navigate to Notifications screen under Account Settings in Netreo and create a new notification rule that sends notifications from resources to your newly defined Freshdesk Integration. Learn more about Notification Management here: https://cloudmonix.freshdesk.com/solution/articles/5000557504-notification-management-screen