Notion for Freshservice
Verified by FreshworksEasily integrate Notion with Freshservice for seamless workflow and knowledge sharing.
Published by Freshworks(about 30 days ago)
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
Freshservice integration with the Notion for Freshservice app enables IT teams and agents to fetch knowledge base resources from Notion, and utilise those resources as replies within the Freshservice service desk ticket conversations for better incident resolution.
The Notion for Freshservice app integration:
- Enables agents to fetch knowledge base documents and links from Notion, and attach them as replies to requesters, which helps improve agent productivity.
- Enables agents to search recommended knowledge base articles (fetched from Notion) based on the Subject details of Freshservice service desk tickets.
Note: The Notion for Freshservice app is available only for Pro and Enterprise accounts on Freshservice.
Learn more: https://support.freshservice.com/en/support/solutions/articles/50000011362-notion-for-freshservice-app-integration
Here is a quick step-by-step flow on how to successfully integrate the Notion for Freshservice app.
1. Start installation:
- Login to your Freshservice account and go to Marketplace Apps.
- Search and select the Notion for Freshservice app using the Search apps option.
Click Install to open the app configuration page.
2. Validate Notion (OAuth Parameters) credentials:
- Enter the Client ID and Client Secret details for validation.
3. Select Notion workspace, teamspaces, and pages:
- (After validating Notion credentials) Select and allow the relevant Notion workspace, teamspaces, and pages you want to access.
Note: If you do not have an existing Notion workspace, you can create a new workspace.
4. Validate Freshservice credentials:
- Enter the Freshservice Domain and Freshservice API Key details for validation.
5. Complete installation:
- Click Install to complete the installation.
Detailed help article: https://support.freshservice.com/en/support/solutions/articles/50000011362-notion-for-freshservice-app-integration
Data Management and Storage
Does your app use AI or GenAI features?
No
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
No
Does your app collect / process any End-User data?
No
Does your app store any End-User data?
No
Does your app share End-User Data with any third party entities?
No
No
Can the End-User data be exported?
No
Can End-User data be accessed through your app logs?
No
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
Yes
Does your app allow customers to request a custom End-User Data retention period?
No
Log in to install this app
Enter your Freshservice URL to proceed
https://
Version History1.0 (June 2025)
No release notes found