By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
Install
OverviewRatings and ReviewInstallation InstructionsPrivacy & Security
Freshservice integration with the Notion for Freshservice app enables IT teams and agents to fetch knowledge base resources from Notion, and utilise those resources as replies within the Freshservice service desk ticket conversations for better incident resolution.
The Notion for Freshservice app integration:
- Enables agents to fetch knowledge base documents and links from Notion, and attach them as replies to requesters, which helps improve agent productivity.
- Enables agents to search recommended knowledge base articles (fetched from Notion) based on the Subject details of Freshservice service desk tickets.
Note: The Notion for Freshservice app is available only for Pro and Enterprise accounts on Freshservice.
Learn more: https://support.freshservice.com/en/support/solutions/articles/50000011362-notion-for-freshservice-app-integration
Here is a quick step-by-step flow on how to successfully integrate the Notion for Freshservice app.
1. Start installation:
- Login to your Freshservice account and go to Marketplace Apps.
- Search and select the Notion for Freshservice app using the Search apps option.
Click Install to open the app configuration page.
2. Validate Notion (OAuth Parameters) credentials:
- Enter the Client ID and Client Secret details for validation.
3. Select Notion workspace, teamspaces, and pages:
- (After validating Notion credentials) Select and allow the relevant Notion workspace, teamspaces, and pages you want to access.
Note: If you do not have an existing Notion workspace, you can create a new workspace.
4. Validate Freshservice credentials:
- Enter the Freshservice Domain and Freshservice API Key details for validation.
5. Complete installation:
- Click Install to complete the installation.
Detailed help article: https://support.freshservice.com/en/support/solutions/articles/50000011362-notion-for-freshservice-app-integration
The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.
What is End-User data?
Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.
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Version History
1.0 (June 2025)
No release notes found
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