Freshworks Marketplace

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Octoboard

Support team performance analytics in dashboards and reports. Octoboard integration with Freshdesk allows businesses to display live DevOps metrics and keep track of your customer support system.
Published by support(about almost 2 years ago)
Version History
Version 1.0
Supported for
freshworks iconFreshdeskfreshworks iconFreshdesk Omni
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OverviewInstallation InstructionsPrivacy & Security
Detect and Trend customer issues with Octoboard. We build Business Performance Dashboards for businesses. Freshdesk integration adds support team metrics to the DevOps dashboard that can be shared on TV screens or online.

App Details

Categories
Data management & Analytics

Developer Resources

Developer SupportWebsite
Please visit the vendor’s website for privacy policy and terms of use.

Marketplace Resources

FAQsMarketplace User Terms
1. Go to https://app.octoboard.com to create new account or to log into existing one 2. Select "Add Widget" 3. Select "Freshdesk" from the list of templates or metrics 4. Select metrics you want to add to the dashboard or pick a template 5. Securely connect to your Freshdesk account by entering Freshdesk details (including key) Once these steps are complete you can share your new live Freshdesk dashboard with support teams

App Details

Categories
Data management & Analytics

Developer Resources

Developer SupportWebsite
Please visit the vendor’s website for privacy policy and terms of use.

Marketplace Resources

FAQsMarketplace User Terms
The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.
What is End-User data?
Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.
Data Management and Storage
Does your app use AI or GenAI features?
NA
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
NA
Does your app collect / process any End-User data?
NA
Does your app store any End-User data?
NA
Does your app share End-User Data with any third party entities?
NA
Does your app transfer European Economic Area (EEA) residents’s End-User Data outside of the EEA?
NA
Can the End-User data be exported?
NA
Can End-User data be accessed through your app logs?
NA
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
NA
Does your app allow customers to request a custom End-User Data retention period?
NA
For more information related to privacy and security, reach out to developer support

App Details

Categories
Data management & Analytics

Developer Resources

Developer SupportWebsite
Please visit the vendor’s website for privacy policy and terms of use.

Marketplace Resources

FAQsMarketplace User Terms
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Version HistoryVersion History
1.0 (July 2023)
No release notes found
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