Freshworks Marketplace

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OMQ Assist

ai-apps management badgeNot governed by Freshworks Freddy AI
As a reminder, the way in which a given App within the Freshworks Marketplace processes, transmits, uses, and retains data (including in the context of artificial intelligence (AI) related features) is defined by the license terms offered by the relevant third-party licensor of that App.
Dynamic search and automated answers powered by AI- help your agents with OMQ's Knowledge Base.
Published by support(about over 4 years ago)
Free
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10
Version History
Supported for
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
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OverviewRatings and ReviewInstallation InstructionsPrivacy & Security
Increase agent productivity with OMQ Assist, now integrated as a hefty app in Freshdesk. It processes customer requests and automatically suggests fitting replies from the self-learning knowledge base. It makes the answering process faster and more efficient by having response templates ready for your agents. OMQ's Artificial Intelligence at your service Our Artificial Intelligence reads customer messages automatically and understands the intention as well as the context of the requests, matching relevant information with the knowledge base to find appropriate answers. OMQ Assists shows the suitable replies in a ready-to-go template format, so that your agents just need one click to send the reply. This cuts back on the manual work, as repetitive questions will be solved faster and without a hassle. The OMQ Knowledge Base is a self-learning library of your information. It gathers all the data relevant for your customer service and product, from different customer service channels and agent-customer feedback. It updates immediately without human intervention, but you can also add information manually. OMQ Assist uses both the knowledge base and AI to improve the productivity of your customer service. Language Proficiency OMQ system is available in more than 32 languages, including the main European ones, as well as come major Asian languages. As soon as the ticket is opened, it OMQ AI detects the language and will offer suitable answers with equivalent in the target language.
During the installation, it is necessary to create an account if you don’t have one yet. To do so, there is a form that will ask the following questions: -Name for the account -Username and email -Language (EN or DE) Finish by clicking on “create account”. When creating a new account, you will be redirected to settings, where the new account’s information will be already filled and displayed. After verifying everything is correct, you can then click install. In the case you already have an account, you can go directly to settings by clicking on the link below the form. Then you will have to fill your account information manually, and then click install.
The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.
What is End-User data?
Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.
Data Management and Storage
Does your app use AI or GenAI features?
NA
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
NA
Does your app collect / process any End-User data?
NA
Does your app store any End-User data?
NA
Does your app share End-User Data with any third party entities?
NA
Does your app transfer European Economic Area (EEA) residents’s End-User Data outside of the EEA?
NA
Can the End-User data be exported?
NA
Can End-User data be accessed through your app logs?
NA
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
NA
Does your app allow customers to request a custom End-User Data retention period?
NA
For more information related to privacy and security, reach out to developer support
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