Overview: The Out of Office app helps administrators manage tickets when agents are unavailable, ensuring smooth operations and timely communication with customers. Key Features: Ticket Reassignment: Based on admin configuration, automatically reassign tickets assigned to out-of-office agents to another agent or group. - Automatic Replies: Notify customers about an agent’s unavailability with a customizable auto-reply, including the expected response date. - Days Limit Setting: The default out-of-office entry limit is 19 days. Extend this by raising a support request or increasing the DB call rate limit to accommodate longer entries. - Bulk Deletion: To maintain database efficiency, quickly delete outdated out-of-office entries with a “Delete All Past Entries” button. - Deletion Warning: When maximum entry limits are exceeded, use the bulk deletion feature to avoid issues with single-entry deletion. This app ensures agents’ absences are managed efficiently, minimizing disruptions and improving customer experience.