This app reassigns tickets and helps configure auto-response emails when agents are out of office.
Free
3.6 (12)
900+ installs
Verified by Freshworks
App has been reviewed by Freshworks and found to be compliant with our Marketplace coding and security guidelines
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
Install
OverviewReviews How to install?
This app can be used by administrators when agents are out of office to organize their tickets to be reassigned to other agents or groups and configure automatic replies to customers when they respond to tickets.
1. If a ticket has been assigned to an agent during their absence, the Out of Office app will re-assign it to another group or agent as configured by the administrator.
2. When a customer replies to an existing ticket, which is being handled by an agent who will be on leave for a definite period of time and has implemented an out of office setting, then an automatic reply can be configured to be sent to the customer, informing them of the absence of the agent with a tentative date of when they would receive a response.
3.6
900+ installs
Sign in to review app
12
5
4
3
2
1
Iain Blacklock
10 days ago
emails are being sent from the administrator rather than the user.
Dezirae Schneider
17 days ago
The From app does not seem to reliable always set the email address. It will defulat to Freshdesk "primary" email even though this app should override that and update based on the "group" set in ticket.
Monet Tiran
3 months ago
I cannot seem to delete an OOO that was set up
Kim Morgan
8 months ago
Please, please, please add times to this app. The rest of it is great but I can't use it at all without the ability to add specific times.
1. To install the app, you will need to have a Freshdesk Domain Name and API Key.
2. During installation, you will have to set Roles to provide access to users to configure the out of office settings, such as automatic reply and reassigning of tickets based on Role
3. Post installation, only users listed under the roles mentioned during the installation process will be able to configure the out of office settings in the app.
Not an Admin? Share this app with your admin to install it for you.
Version History
Version 8.0
Released on May 03, 2024
Bug fixes and enhancements
Version 7.0
Released on Jun 27, 2023
Version 6.0
Released on Jun 27, 2023
Version 5.0
Released on Jun 27, 2023
Version 4.0
Released on Jun 27, 2023
Version 3.0
Released on Jun 27, 2023
Version 2.0
Released on Jun 27, 2023
Build your own apps
Leverage our robust SDK, rich component libraries to build business apps backed by serverless capabilities on our developer platform. If you are not hands-on, we got you covered with our easy to use low code app builder.