Cloudagent works seamlessly within Freshworks CRM allowing access to all your contact center features from one place. Freshdsales CloudAgent Integration helps you deliver better customer support by improving customer experience, increasing agent efficiency, and meticulously tracking performance. Key Features: Make and receive calls from within Freshworks CRM, with click-to-call, automatic number detection. Screen-pop integration allows agents to access customer history while on calls, allowing for better customer experience, higher chances of the immediate resolution, and improved agent efficiency. Automatic ticket creation happens with each call and is connected to a customer number, allowing for easy follow-up if required. Agents can access advanced call controls like transfer, hold, mute or conference within this app. Call recordings can be accessed from Freshworks CRM within tickets or from the management dashboard. Real-time agent productivity dashboards and performance reports allowing for continuous monitoring of KPIs. Get reports of abandoned calls and automatic alerts of voicemails to ensure you never miss a call. Powerful automatic dialers can be accessed from within Freshworks CRM to allow agents to reach more leads and track their status.