This app enables a seamless integration between Pardot and Freshdesk. Freshdesk agents can use this integration to view, create and update prospects on Pardot without leaving Freshdesk. 1) This app displays data of Pardot’s prospect on Freshdesk based on matching the email id of the ticket requester to an existing Pardot prospect. 2) Email id of contact of the ticket on freshdesk is matched with email id of prospect in Pardot, to display data. 3) This app allows agents to create a new prospect and update an existing prospect on Pardot. 4) The app allows users to select fields (during installation), that they want to display in a Freshdesk ticket. 5)If Pardot has multiple prospects for a user then data of all prospects are shown on Freshdesk. This integration helps agents get all the data they require about a customer from Pardot without leaving Freshdesk, enabling them to respond quickly to customers thereby increasing agent productivity