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Prodsight

AI-powered ticket auto-tagging and sentiment analysis in 100+ languages
Published by support(about over 2 years ago)
Version 1.0
Visit Site To Install
OverviewInstallation InstructionsPrivacy & Security
As your Freshdesk ticket volume grows, it becomes harder to see which issues and requests matter the most. Prodsight makes this easy by analysing your conversations and automatically identifying the most important topics you should be tracking, with intelligent metrics such as Net Sentiment, Ratio and Volume. Key features: Intelligent automated tagging of new and historic conversations Go beyond simple keyword tracking with AI-powered User Intent detection Tag conversations retrospectively - get instant Automated Sentiment Analysis for every message AI-powered topic suggestions to help you avoid blindspots Works with 100+ languages including Spanish, German, French, Russian Real-time Dashboards and reports Analyze all your customer feedback including reviews, surveys and NPS. Prodsight is used by Support, Product, Success and Marketing teams at leading customer-centric brands such as Later, Zenoti and Storyblocks. To find out what user issues Prodsight will unearth for you check out our free trial.

App Details

Categories
CRM & SalesData management & Analytics

Developer Resources

Developer SupportWebsite
Please visit the vendor’s website for privacy policy and terms of use.

Marketplace Resources

Connecting Prodsight to Freshdesk is simple. Just follow these steps: 1. Create a free Prodsight account 2. Click "Connect a Data Source", locate "Freshdesk" and click "Connect" 3. Enter your Freshdesk URL and API Key (you will find detailed instructions when setting up your connection) 4. Click "Connect" and you're done. Prodsight will automatically sync your recent tickets and perform topic and sentiment analysis.

App Details

Categories
CRM & SalesData management & Analytics

Developer Resources

Developer SupportWebsite
Please visit the vendor’s website for privacy policy and terms of use.

Marketplace Resources

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App Details

Categories
CRM & SalesData management & Analytics

Developer Resources

Developer SupportWebsite
Please visit the vendor’s website for privacy policy and terms of use.

Marketplace Resources

Go to Developer Portal