QuickStats - Instant Insights
Verified by FreshworksQuickStats provides a quick overview of your ticket statistics for a timeframe
Published by Hodolist(about 9 months ago)
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
QuickStats is a global sidebar app. You can access it from any page within Freshdesk from the sidebar.
Organization Stats:
This section provides an overview of the entire company's ticket statistics for the last X hours. It shows the count of open, closed, resolved, pending, and unassigned tickets. It also displays the name of the agent who closed the maximum number of tickets in the selected time frame.
Personal Stats:
This section provides an overview of the logged-in user's ticket statistics for the last X hours. It shows the count of open, closed, resolved, and pending tickets.
Group Stats:
This section provides an option to select a group and an overview of the selected group's ticket statistics for the last X hours. It shows the count of open, closed, resolved, and pending tickets.
Selecting timeframe:
You can select the time frame (X hours) from a dropdown at the top of the app. After selecting the new time frame, the stats gets updated.
Alternatively, you can also press the refresh button to refresh the stats
- Navigate to the Freshdesk Admin dashboard.
- Go to `Admin` > `Support Operations` > `Apps`.
- Search for `QuickStats` and click Install.
- In Next window, enter you `API Key` and `Domain name`
- Click `Install` and your app is installed
Data Management and Storage
Does your app use AI or GenAI features?
No
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
No
Does your app collect / process any End-User data?
No
Does your app store any End-User data?
No
Does your app share End-User Data with any third party entities?
No
No
Can the End-User data be exported?
No
Can End-User data be accessed through your app logs?
No
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
Yes
Does your app allow customers to request a custom End-User Data retention period?
No
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Enter your Freshwork's product URL to proceed
https://
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Version History2.0 (August 2024)
### Added
**Group Stats**: Displays count of open, closed, resolved, pending tickets for each group in the last X hours. User can select the group needed and the time frame (X hours) from a dropdown and also click the refresh icon to update the stats.
1.0 (July 2024)
No release notes found