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Quivr

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Quivr: AI-powered tool for automating customer ticket replies in Freshdesk, saving time and improving CSAT.
Published by quivr(about 19 hours ago)
Free
Version 1.0
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
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OverviewRatings and ReviewInstallation InstructionsPrivacy & Security
Quivr is an AI-powered tool designed to streamline and automate customer ticket replies, directly within your ticketing system. Support teams can save time, improve customer satisfaction, and scale their operations with this innovative solution. Key Features of this app include: - Seamless integration into Freshdesk workflow - Automatic replies based on confidence and conditions - High-quality reply drafts using full ticket context - Deep context awareness leveraging ticket history, customer messages, metadata, and internal tools - Significant productivity boost by reducing response time and cognitive load Advantages of using this app are: - Time-saving automation allowing support teams to focus on more complex tasks - Improved customer satisfaction with high-quality, context-aware replies - Scalability and efficiency in handling a high volume of customer tickets Take your customer support to the next level with Quivr. Install the app now and experience a more efficient and effective support system.
To generate draft responses, Quivr needs to ingest your support tickets. This requires a Quivr account and an associated API key. To create your account and obtain an API key, please contact us via: https://www.quivr.com/contact Once your account is set up, you can proceed with the integration.
The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.
What is End-User data?
Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.
Data Management and Storage
Does your app use AI or GenAI features?
Yes
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
Yes
Does your app collect / process any End-User data?
No
Does your app store any End-User data?
No
Does your app share End-User Data with any third party entities?
No
Does your app transfer European Economic Area (EEA) residents’s End-User Data outside of the EEA?
No
Can the End-User data be exported?
No
Can End-User data be accessed through your app logs?
No
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
Yes
Which OWASP guidelines or recommendations do you follow to ensure the security of customer data?
trust.quivr.com We are SOC2 compliant.
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
Yes
Does your app allow customers to request a custom End-User Data retention period?
No
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